Policies & Procedures
1. Introduction
Welcome to Thirteen Oh Eight Events. We are committed to providing elegant experiences. To ensure a smooth process and mutual protection, please review our policies and procedures below. By booking or entering into an agreement with Thirteen Oh Eight Events, you acknowledge and agree to the following terms.
2. Booking & Payments
Deposits: A non-refundable deposit is required to secure your date. $100 of your initial deposit may be returned if there aren’t any breaches in contract. If your rate is promotional, no deposit will be returned.
Final Balance: The remaining balance is due no later than 14 days prior to your event.
Accepted Payments: Credit/debit cards, or invoiced payments are accepted. Other forms of acceptable payments may be discussed.
Late Payments: May result in loss of date or cancellation without refund.
3. Decor-Only Services Clause
When booking decor-only services, Thirteen Oh Eight Events provides design, décor setup, and styling at the client’s chosen venue.
Please note:
We are not responsible for venue-related conditions (power outages, lighting, seating arrangements, or venue staff performance).
The client must secure proper venue access and setup/breakdown times in writing.
Any delays or denials of access may result in reduced setup time without refund.
If décor must be removed immediately following the event, the client is responsible for communicating and confirming with venue staff.
Thirteen Oh Eight Events is not responsible for lost or damaged décor items once the event begins.
4. Client Responsibilities
Clients are responsible for:
Ensuring timely access to the event location.
Securing all necessary permits, venue agreements, and insurance where required.
Providing accurate setup details, including theme, color palette, and floor plan, no later than 30 days before the event date.
Protecting Thirteen Oh Eight property (furniture, backdrops, and décor). Damaged or missing items will incur a replacement fee.
5. Cancellations & Refunds
Deposits are non-refundable.
Cancellations made within 30 days of the event will result in forfeiture of all payments made.
Events may be rescheduled once (based on availability) if notice is given at least 21 days in advance.
Rescheduled dates must fall within 6 months of the original date.
6. Weather, Emergencies & Unforeseen Circumstances
For outdoor events, clients are responsible for securing tents, coverings, or alternate arrangements.
Thirteen Oh Eight Events is not liable for cancellations or interruptions caused by severe weather, natural disasters, or circumstances beyond our control.
If an event must be postponed due to emergencies, we will make every effort to accommodate a new date.
7. Liability & Insurance
Thirteen Oh Eight Events assumes no responsibility for accidents, injuries, or damages to persons or property occurring before, during, or after an event.
Clients are encouraged to obtain event insurance for additional protection.
Thirteen Oh Eight staff will handle all décor with care, but liability for venue property lies solely with the client.
8. Safety & Compliance
All décor materials used are selected to meet safety standards.
Open flames, confetti, or glitter may be prohibited in certain venues. Please confirm venue regulations in advance.
Thirteen Oh Eight reserves the right to refuse setup if the space is unsafe or violates fire/safety codes.
9. Photos, Marketing & Content
Thirteen Oh Eight Events reserves the right to photograph or record event setups for marketing, social media, or portfolio purposes.
Clients may opt out in writing at least 48 hours prior to their event.
10. Confidentiality
We respect your privacy. All client information, including contact details and event specifics, will remain confidential and will not be shared or sold to third parties.
11. Communication Policy
All communication should occur via official email (contact@1308venue.com) or phone (813.403.2049).
We kindly ask that clients allow up to 48 business hours for replies.
Texts and social media DMs are not considered official communication channels.
12. Website & Service Disclaimer
Thirteen Oh Eight Events is currently relocating to a new venue. Decor and mobile event styling services remain fully operational during this transition.
Our website may periodically show “Under Construction” or “New Location Coming Soon” while updates are completed.
13. Agreement Acknowledgment
By booking Thirteen Oh Eight Events, clients agree to adhere to all listed policies and procedures.
Failure to comply may result in cancellation or denial of services without refund.
Policy & Procedures
Text Opt-In Terms and Conditions
By opting in, you agree to receive promotional messages, updates, and alerts from Thirteen Oh Eight Events LLC. Message and data rates may apply. Frequency varies. Text "STOP" to unsubscribe or "HELP" for assistance. Your information will not be shared or sold.
Privacy Policy
Thirteen Oh Eight Events LLC is committed to protecting your privacy. We collect and use your personal information to provide services, send updates, and improve our offerings. Your data will never be sold or shared with third parties without consent, except as required by law.
We may collect information like your name, contact details, and interactions with our services. This data helps us personalize your experience and communicate effectively.
You can opt out of communications anytime or request data deletion by contacting us at contact@1308venue.com
Payment Privacy and Processing Policy
At Thirteen Oh Eight Events LLC, we understand the importance of protecting your personal and payment information when you book our venue or decor services. Below is an overview of how we handle your data securely and in compliance with applicable regulations:
Secure Payment Processing
All payments are processed through a PCI-DSS compliant payment gateway to ensure your payment information is handled securely.
Your credit or debit card details are encrypted during transmission and are not stored on our systems.
We only use your payment information to process transactions related to your venue rental or decor services.
Data Protection and GDPR Compliance
(For customers within the EU and other applicable jurisdictions)
Your personal and payment data will only be processed for the purpose of fulfilling your rental or decor agreement with us.
We will never share your payment details with third parties, except trusted payment processors who comply with strict data protection regulations.
You have the right to:
Access your data.
Correct any inaccuracies.
Request deletion of personal data (subject to legal and contractual obligations).
Your Privacy and Rights
We only collect data necessary to provide our services, including venue booking, decor arrangements, and payment processing.
You may withdraw consent for processing your data or request a copy of your stored information by contacting us.
Data Security Measures
Our website and payment systems use SSL/TLS encryption to protect sensitive information during transmission.
Only authorized personnel have access to customer information, protected by strict authentication protocols.
We perform regular security audits and updates to maintain compliance with industry standards.
Refund and Dispute Policies
Refunds, if applicable, will be processed securely to the original payment method.
For any payment disputes, contact us immediately at contact@1308venue.com
Contact Us
For questions about our payment processing or data privacy practices, reach out to:
Thirteen Oh Eight Events LLC
Email: contact@1308venue.com
Phone Number: 813.403.2049
Instagram: @1308_venue
Facebook: Thirteen Oh Eight Events